Telford Store:  01952 245891
Crewe Store: 01270 501336

🐼Newbie & Me Baby Store 🐼

5* Customer Service In Store & Online

Email: online@newbieandme.co.uk

FAQ’s

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ABOUT US

Email us on online@newbieandme.co.uk . We aim to respond to our emails within 48 hours (do not include weekends, public holidays or event days). Alternatively you can call either store.

We have a wide range of services offered such as: Expert product knowledge, payment plans, price match, deliveries, pushchair builds, car seat fittings, events, after care and much more.

We are a Specialised Independent Nursery ‘Bricks & Mortar’ Retail Store, dedicated to satisfying valued customers, in partnership with all the major leading brands in the industry supporting us.

DELIVERY & RETURNS

Currently no we don’t, we may do in the future. However if you wanted to purchase goods from our website, we recommend you have them shipped to a Friend or a Relatives address within the UK, and make arrangements from there.

(Orders above £50 are free) (Below £50 are £9.99) (Below £20 are £4.99) although chargeable shipping costs may vary and will be clear in the shopping basket prior to payment.

Using the tracking number and link sent on the confirmation email.

Yes you can if your order hasn’t already been dispatched. Please contact us on online@newbieandme.co.uk or alternatively call the store.   

Your order will be dispatched on your requested delivery date, if you have completed your payment plan, and it was advised it would be in stock for your delivery date.

WARRANTY

Guarantee varies on manufacturer’s warranty. Either see the manufacturers website for more information or call our stores.

If you have a faulty item, firstly, apologies! Please contact us immediately by emailing us on online@newbieandme.co.uk with all the relevant information or call us on 01625440688

Please email us on online@newbieandme.co.uk before returning an item. To return any items back to Newbie And Me, please ensure it is in the original or suitable packaging, state your name, contact number, address, order number, items sent back and reason for sending the items back.

We always aim to process returns in the quickest timeframe possible. However, in extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer.

CONTACT US

Yes of course, call either store during opening hours.

Yes we have 2 stores located in Cheshire. We would love to meet you in the stores.

Walk ins welcomed. Only time appointments may be necessary is if we do late opens, collection items or if you require a fully in depth walk through of the different products.  

Yes you can, please call our dedicated sales team in either store during opening hours. Some offers are only website or in store based.

Yes to both Macclesfield and Crewe stores.

PAYMENT PLANS

This is a Free service that we offer on selected items worth £350+

Your balance needs to be cleared 6 months from the start of the initial payment plan, and 30 days prior to your delivery date.

You can pay as much or as little as you require, we will always recommend that you ensure your order is paid in full at least 4 weeks before you wish to take delivery or collection of your order.

We do understand that sometimes circumstances in finances can change overnight. If unfortunately you have no option other than to cancel your payment plan, there will be a 30% restocking and administration fee, the remaining amount will be refunded.

Payment plans cannot be used in conjunction with any other sale price, coupon code or discount voucher. The payment plan is a free of charge service offering 0% interest. Whilst we do not charge extra to pay by instalments, we cannot also offer discounts. From time to time we may be able to do this however enquire if we are able to offer this service.

We cannot accept responsibility when items are discontinued or out of stock prior to the final payment being made. If you have any concerns over the availability of an item prior to completing your plan, please contact us as soon as possible to discuss your options.

STILL HAVE QUESTIONS?

CONTACT US

Price Match

Contact us for more information

100% Secure Checkout

PayPal / MasterCard / Visa

Payment Plans

Our Panda Plan is available

Click & Collect

Click & Collect from our Telford or Crewe Stores