Telford Store:  01952 245891
Crewe Store: 01270 501336


[vc_row css=”.vc_custom_1446889335013{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][nasa_title title_text=”FREQUENTLY ASKED QUESTIONS” title_bg=”#ffffff” title_hr=”none” title_desc=”Last Updated on February 29, 2018″ title_align=”text-center” el_class=”faq-page-title”][/vc_column][/vc_row][vc_row el_class=”faq-accordion”][vc_column][vc_tta_accordion accordion_hide_first=”” title=”ABOUT US”][vc_tta_section hr=”” title=”How do I contact you?” tab_id=”1486873649008-58c11127-9cd9″][vc_column_text]Email us on . We aim to respond to our emails within 48 hours (do not include weekends, public holidays or event days). Alternatively you can call either store.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What services do you offer?” tab_id=”1563380622781-77ea5530-6d57″][vc_column_text]We have a wide range of services offered such as: Expert product knowledge, payment plans, price match, deliveries, pushchair builds, car seat fittings, events, after care and much more.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know I can trust your business / site with my purchase?” tab_id=”1563380643770-f56e29e7-5bd5″][vc_column_text]We are a Specialised Independent Nursery ‘Bricks & Mortar’ Retail Store, dedicated to satisfying valued customers, in partnership with all the major leading brands in the industry supporting us.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row el_class=”faq-accordion”][vc_column][vc_tta_accordion accordion_hide_first=”” title=”DELIVERY & RETURNS”][vc_tta_section title=”Do you offer international delivery?” tab_id=”1563380745692-87f68118-8e52″][vc_column_text]Currently no we don’t, we may do in the future. However if you wanted to purchase goods from our website, we recommend you have them shipped to a Friend or a Relatives address within the UK, and make arrangements from there.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is postage?” tab_id=”1563380745724-e92ff3de-7dda”][vc_column_text](Orders above £50 are free) (Below £50 are £9.99) (Below £20 are £4.99) although chargeable shipping costs may vary and will be clear in the shopping basket prior to payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my order?” tab_id=”1563380807366-eed831e1-2412″][vc_column_text]Using the tracking number and link sent on the confirmation email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my designated delivery day?” tab_id=”1563380817991-ea7c07a7-8d8d”][vc_column_text]Yes you can if your order hasn’t already been dispatched. Please contact us on or alternatively call the store.   [/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my order?” tab_id=”1563380831861-4adde30f-9ee3″][vc_column_text]Your order will be dispatched on your requested delivery date, if you have completed your payment plan, and it was advised it would be in stock for your delivery date.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row el_class=”faq-accordion”][vc_column][vc_tta_accordion accordion_hide_first=”” title=”WARRANTY”][vc_tta_section title=”How long is your product guarantee?” tab_id=”1563380987095-ce617869-4713″][vc_column_text]Guarantee varies on manufacturer’s warranty. Either see the manufacturers website for more information or call our stores.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if my product develops a fault?” tab_id=”1563380987129-1ed3d1b5-ac07″][vc_column_text]If you have a faulty item, firstly, apologies! Please contact us immediately by emailing us on with all the relevant information or call us on 01625440688[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return my item?” tab_id=”1563381119774-b6654928-10c7″][vc_column_text]Please email us on before returning an item. To return any items back to Newbie And Me, please ensure it is in the original or suitable packaging, state your name, contact number, address, order number, items sent back and reason for sending the items back.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have returned a faulty item, how long will it take?” tab_id=”1563381133606-9b199500-4004″][vc_column_text]We always aim to process returns in the quickest timeframe possible. However, in extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row el_class=”faq-accordion”][vc_column][vc_tta_accordion accordion_hide_first=”” title=”CONTACT US”][vc_tta_section title=”Can I call you?” tab_id=”1563381020035-d5561c6c-4dd8″][vc_column_text]Yes of course, call either store during opening hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have a store?” tab_id=”1563381020072-126bb9e0-1048″][vc_column_text]Yes we have 2 stores located in Cheshire. We would love to meet you in the stores.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need an appointment?” tab_id=”1563381306564-c952b908-c7b6″][vc_column_text]Walk ins welcomed. Only time appointments may be necessary is if we do late opens, collection items or if you require a fully in depth walk through of the different products.  [/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I order over the phone or in store?” tab_id=”1563381317725-b3693fdd-68e7″][vc_column_text]Yes you can, please call our dedicated sales team in either store during opening hours. Some offers are only website or in store based.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer click and collect?” tab_id=”1563381331371-c326f7bd-c496″][vc_column_text]Yes to both Macclesfield and Crewe stores.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row el_class=”faq-accordion”][vc_column][vc_tta_accordion accordion_hide_first=”” title=”PAYMENT PLANS”][vc_tta_section title=”How much is it to start a Panda Payment Plan?” tab_id=”1563381032427-cce6cfd1-4a29″][vc_column_text]This is a Free service that we offer on selected items worth £350+[/vc_column_text][/vc_tta_section][vc_tta_section title=”When do I need to clear my balance?” tab_id=”1563381032462-492eb910-85e2″][vc_column_text]Your balance needs to be cleared 6 months from the start of the initial payment plan, and 30 days prior to your delivery date.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much do I pay each week or month?” tab_id=”1563381440057-dcda4998-61d4″][vc_column_text]You can pay as much or as little as you require, we will always recommend that you ensure your order is paid in full at least 4 weeks before you wish to take delivery or collection of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if we need to cancel our Payment Plan?” tab_id=”1563381454587-f93c96c7-d892″][vc_column_text]We do understand that sometimes circumstances in finances can change overnight. If unfortunately you have no option other than to cancel your payment plan, there will be a 30% restocking and administration fee, the remaining amount will be refunded.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why can’t I have a discount and pay in instalments?” tab_id=”1563381471479-44e77fe0-dd91″][vc_column_text]Payment plans cannot be used in conjunction with any other sale price, coupon code or discount voucher. The payment plan is a free of charge service offering 0% interest. Whilst we do not charge extra to pay by instalments, we cannot also offer discounts. From time to time we may be able to do this however enquire if we are able to offer this service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if my item is discontinued?” tab_id=”1563381493674-ace90792-d483″][vc_column_text]We cannot accept responsibility when items are discontinued or out of stock prior to the final payment being made. If you have any concerns over the availability of an item prior to completing your plan, please contact us as soon as possible to discuss your options.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1563383571032{margin-bottom: 50px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”]